Associate Director, Commercial Learning Services, Strategic Business Partner

Key Responsibilities

• Performance Consulting
• Serve as the primary consultant for CLS learning solutions.
• Translate business needs into scalable, balanced training strategies.
• Align learning with strategic goals through change management and stakeholder engagement.
• Conduct needs assessments to balance learner needs with business priorities.
• Apply adult learning principles and CLS strategy to scope and implement training.
• Stay current on industry trends, innovations, and standard processes in learning and AI.
• Learning Experience & Instructional Design
• Craft compelling narratives that drive behavior change and practical application.
• Apply universal design principles to ensure inclusivity and accessibility for all learners.
• Technology & Innovation
• Demonstrate digital proficiency with LMS, authoring tools (Articulate 360, Captivate), video tools, and emerging tech like VR/AR.
• Leverage AI-powered platforms for adaptive learning, personalized content, and automation.
• Understand and address ethical implications of AI in learning, ensuring fairness, privacy, and bias mitigation.
• Data & Analytics
• Analyze learning metrics and learner data to assess effectiveness and improve programs.
• Measure engagement, learning outcomes, and business impact.
• Ensure training leads to qualified, ready employees.
• Agile Project & Portfolio Management
• Lead learning initiatives using agile or iterative approaches to deliver rapid value.
• Develop project charters, statements of work, and design templates.
• Curate relevant resources and develop bite-sized, just-in-time learning modules.
• Handle timelines, priorities, and stakeholder communications.
• Evaluate learning outcomes and share insights with business partners.
• Collaboration & Stakeholder Engagement
• Work cross-functionally with internal teams, global partners, vendors, SMEs, and reviewers to ensure alignment.
• Represent CLS in business partner relationships and oversee training administration and assignment.
• Influence governance and leadership to adopt optimal learning approaches.
• Collect feedback to find opportunities for improvement.
• Develop a collaborative environment that encourages innovation and inclusion.

Basic Qualifications

• Bachelor’s degree
• 5+ years in strategic learning and development (ADDIE) or tech
• Qualified applicants must be authorized to work in the United States on a full-time basis.

Preferred Qualifications

• 2+ years designing and delivering training across platforms (virtual, in-person, webcast)
• Master’s degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related field
• Demonstrated learning agility and ability to bring innovation from external sources
• Consistent track record to influence and partner across functions and levels
• Experience with agile content development and global collaboration
• Experience leading teams to deliver learning projects
• Familiarity with Sales, Marketing, and Medical functions
• Experience measuring engagement, learning outcomes, and business impact
• Experience using AI-powered platforms for adaptive learning, personalized content, and automation of learning processes
• Proficiency with LMS, authoring tools (Articulate 360, Captivate), video tools, and emerging technologies such as VR/AR