Associate Director, Clinical Practice & Quality

Location: On-site at our Walnut Creek office
Status: Exempt Full-Time
Reports to: Executive Director
Compensation: $100,000 – 130,000 Annually

CCCC is a 988 Suicide & Crisis Lifeline center and 211 provider serving Contra Costa County. We are seeking an Associate Director, Clinical Practice & Quality to lead the clinical integrity of our 988 Crisis line, grief services, and mobile crisis programs following the parameters of 988, SAMHSA, and AAS standards. This is a hands-on clinical leadership role.

Responsibilities

• Provide real-time clinical consultation on high-risk calls, complex presentations, and critical incidents
• Build and run a structured QA process — reviewing calls, chats, and documentation, identifying trends, and turning findings into training and practice improvements
• Review, revise, and maintain clinical policies and protocols to align with 988, SAMHSA, and AAS standards
• Develop and implement clinical training curricula, from new-hire onboarding through ongoing refresher training
• Provide clinical oversight for grief services and mobile grief response
• Coach and develop staff clinical competency in suicide intervention, de-escalation, and crisis documentation
• Work in close partnership with our Associate Director of Crisis Operations & Quality to ensure clinical standards and day-to-day service delivery stay connected rather than siloed

Requirements

• Active California clinical license (LMFT, LCSW, LPCC, PsyD, or PhD), 3+ years post-licensure
• 3+ years providing clinical services and supervision in a crisis care, social service, mental health, or substance-use setting
• Experience in suicide prevention, crisis intervention, trauma, and disaster response, ideally including call center experience
• Working knowledge of 988, SAMHSA, and AAS standards and practices
• Ability to speak concretely about your own clinical work — we're looking for someone who can walk through the specifics of cases they've personally handled, not just describe frameworks
• A collaborative approach — this role partners closely with operational leadership rather than working in isolation

Values

• Compassion
• Integrity
• Equity
• Collaboration
• Excellence

We believe every person in crisis deserves dignity, empathy, and skilled support — and that the professionals who provide that support deserve strong leadership, structure, and care.