Associate Director - Clinical Command Center (Non-Clinical Administration)

About the role

The Associate Director oversees the daily administrative and business operations for Mount Sinai Health System’s Clinical Command Center (CCC), including capacity management, centralized clinical admitting and throughput initiatives for all inpatient bed assignments, inter and intra patient movement, transfer center procedures and outcomes, and telemedicine. This role ensures the department is managed according to institutional policies and regulatory requirements to maintain optimal results and high employee engagement.

Responsibilities

• Oversees operations within all departments of the Clinical Command Center logistics.
• Uses data and fact-based problem-solving techniques to improve processes and outcomes.
• Ensures efficient operations within clinical admitting, system throughput, transfer center, and telemedicine for optimal patient service delivery.
• Plans and coordinates departmental and system projects.
• Maintains standard operating procedures.
• Participates in the review and evaluation of department resources and operational workflows; recommends solutions to senior leadership as necessary.
• Assists department leaders in the implementation of operational best practices.
• Develops and maintains effective working relationships with other departments to improve communication and throughput operations.
• Reviews projects in progress or at completion to ensure accuracy and conformance with proper processes.
• Helps develop and maintain quality assurance for all areas of responsibility.
• May establish work schedules for specified CCC teams.
• Monitors and assists staff, advising leadership of any operational issues or administrative needs.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Collaborates with department senior leadership to develop short-term and long-range plans for logistical teams in clinical admitting, throughput, transfer center, and telemedicine.
• Reviews and administers policies regarding hiring, payroll, placement, and orientation of all staff.
• Interviews, screens, and recommends the hiring of new employees.
• Assists in departmental onboarding, mentoring, training, and performance appraisals of staff.
• Recommends recognition and discipline of assigned staff.
• Provides leadership for staff members through ongoing training, performance feedback, goal setting, and problem resolution; cultivates a culture of innovation and creativity in service of better patient care.
• Produces metrics and status reports for projects in progress or under consideration, in collaboration with departmental project and program coordinators, data management, and reporting teams.
• Performs regular reconciliations, analysis, and justification of cost variances to senior leadership.
• Monitors activities to meet standards and regulations of accrediting agencies such as The Joint Commission (TJC), Commission of Accreditation Rehabilitation Facilities (CARF), and New York State and City Department of Health.
• Performs other related duties as required.

Requirements

• Bachelor’s Degree required in healthcare administration, business (healthcare), public health administration, or related field in lieu of obtaining a Master’s degree.
• Master’s degree (MHA, MBA, MPH, or related) highly preferred.
• 5+ years of progressive managerial experience in a professional healthcare business environment, large hospital, or health system required.
• Knowledge of EPIC preferred.
• Intermediate proficiency in Microsoft Suite.

About the employer

The Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, over 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people by tackling complex healthcare challenges through discovery, innovation, and education.

The Health System includes more than 9,000 primary and specialty care physicians, 13 joint-venture outpatient surgery centers, and over 30 affiliated community health centers. Consistently ranked among U.S. News & World Report’s Best Hospitals, Mount Sinai holds high "Honor Roll" status and is recognized in specialties such as Geriatrics, Cardiology/Heart Surgery, Diabetes/Endocrinology, and more.

Mount Sinai fosters an environment where everyone contributes to excellence, promoting inclusive practices and supporting the success of every individual. Leaders are expected to challenge outdated practices, promote respect, and drive improvements that enhance patient care and workplace experiences.

Pay

The salary range for this role is $79,720 – $161,199 annually. Actual salaries depend on experience, education, and operational need. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.