Associate Director, Client Operations
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real content.
We have Overview (description). Could map to "About the role". Responsibilities present. Qualifications present. Additional Information includes benefits and compensation. So we can have Benefits and Pay sections.
We should not repeat job title. No Job ID.
We need to preserve all substantive info, not invent.
We need to remove boilerplate: cookie/navigation/legal/EEO etc. The Additional Information includes EEO statement and accommodation contact. We should remove EEO boilerplate lines. Also remove "All your information will be kept confidential according to EEO guidelines." Also remove "If you require accommodation..." maybe keep? It's not boilerplate? It's accommodation contact; might be considered EEO? Probably remove as it's part of EEO. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So remove that accommodation line and EEO line.
Also remove "Compensation Range:" line? Actually we need Pay section, so we keep compensation range. But we need to format as Pay section.
Also remove "The Company anticipates the application deadline for this job posting will be 11/2/2026." That's application instruction? It's deadline, maybe considered application instruction; we should remove.
Also remove "Temporary roles may be eligible..." maybe part of benefits? It's about benefits for temporary roles; could be considered benefits info. Might keep? It's about benefits but maybe not needed. We'll keep benefits description.
We need to preserve all substantive info: company description, overview, responsibilities, qualifications, benefits, compensation.
We need to structure:
About the role
... (company description + overview)
But we need to avoid duplication: The company description and overview are somewhat similar; we can combine. We need to use- for any list of duties/requirements/benefits.
Responsibilities: list items.
Qualifications: list items.
Benefits: list items.
Pay: maybe just a
with range. Schedule: not present, so omit. We must not create sections with filler. Let's extract content. Company Description: "As the traditional marketing funnel collapses and fragmentation increases, clients rely on Publicis Collective to connect media, data, technology, and teams by what matters most – business outcomes. We’re a full-service media agency where nearly half our experts focus on data, research, analytics, technology, or strategy. At Publicis Collective, 100% of our 2,200 global practitioners can access advanced insights and scale media with precision through our proprietary OS, powering marketing that drives measurable business performance and transformation." Overview: "At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of marketing. It’s also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most – business outcomes. Publicis Collective’s consultative practitioners are catalysts for business growth and innovation, we’re more than media experts. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what’s possible. As part of the global Publicis Media network, we’re backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet. How are we different? There are three core values at the center of our approach that help us stay ahead – curious, open, and driven. Curious - A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes. Open - We value diverse perspectives and new ways of working. Driven - We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence. If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you. Let's shape the future together." Overview: The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency. The Associate Director, Client Operations will be part of a growing Client Operations team on a well-known client. This position has tremendous learning potential and provides the opportunity to work on a high-energy, highly visible account. The Associate Director is responsible for training and developing individuals on the necessary media systems and relative processes within Budgets and Compliance to drive company and client goals. This includes the ability to work on high profile client business while successfully owning tasks related to forecasting, accruing, data QAs and overseeing the processing of client billing. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures related to Budgets & Compliance. This individual has experience and proven success in this area to qualify for this position. We can combine these into About the role. Now Responsibilities list: Let's extract bullet points from responsibilities paragraph. Responsibilities paragraph: "Work with Director on team roles and responsibilities, prioritizing key projects across the team, and with special requests or projects as needed Manage Supervisor and Sr. Associate’s workload; ensuring all tasks are completed within required timelines and client-specific billing procedures work within system expectations to meet client needsConfirm accuracy of work completed by Supervisor/ Sr. AssociatesLead Supervisor and Sr. Associate’s career development via teaching tasks and coaching skills Maintain positive relationships with agency contacts, system contacts, and clients Lead and steward key processes such as monthly billing and financials reporting, which involve multiple agency teamsPeriodically check emails to respond to urgent issues after close of business Create, enforce, and refine processes related to billing verification, financially reporting, and audit complianceLead team responsible delivering various financial documents such as authorizations, billing & budget files, and ordered vs approved reportingAssist with global reporting, if needed by clientAttend Agency system trainings/meetings (i.e. MediaOcean, MediaTools, etc.) Participate in system enhancement testing and training Collaborate with Analytics, Strategy and Investment peers on account-specific requests Handle high-profile or sensitive client requestsAct as the point of contact for the internal brand teams for all Budgets & Compliance related questions to ensure consistency and accuracy across the brands" We need to split into separate items. Let's create list items: - Work with Director on team roles and responsibilities, prioritizing key projects across the team, and handling special requests or projects as needed. - Manage Supervisor and Sr. Associate’s workload; ensure all tasks are completed within required timelines and client-specific billing procedures, working within system expectations to meet client needs. - Confirm accuracy of work completed by Supervisor/Sr. Associates. - Lead Supervisor and Sr. Associate’s career development via teaching tasks and coaching skills. - Maintain positive relationships with agency contacts, system contacts, and clients. - Lead and steward key processes such as monthly billing and financials reporting, which involve multiple agency teams. - Periodically check emails to respond to urgent issues after close of business. - Create, enforce, and refine processes related to billing verification, financial reporting, and audit compliance. - Lead team responsible for delivering various financial documents such as authorizations, billing & budget files, and ordered vs approved reporting. - Assist with global reporting, if needed by client. - Attend Agency system trainings/meetings (e.g., MediaOcean, MediaTools, etc.). - Participate in system enhancement testing and training. - Collaborate with Analytics, Strategy and Investment peers on account-specific requests. - Handle high-profile or sensitive client requests. - Act as the point of contact for the internal brand teams for all Budgets & Compliance related questions to ensure consistency and accuracy across the brands. Now Qualifications list: extract bullet points. Qualifications paragraph: "5+ years previous experience in Financials, project management, and/or Budgets & ComplianceProficiency in making progress/completing work, even with overlapping deadlines Strong Microsoft Office suite skills, particularly PPT and Excel (where filtering, pivoting, vlookups, and charts/graphs building are key) Experienced in MediaTools, Prisma, and MediaOcean Quantitative and analytical skills, combined with openness to a role that requires a mix of art and science. Ability to work independently, troubleshoot and determine efficient next steps to improve processes across all teamsEager to be a leader when working with other agency teams Experience developing and presenting your thoughts and ideasFlexible and able to adapt to change in a fast-paced and constantly changing environment Someone who thrives on a team and can also meet tight deadlines on independent assignmentsA team motivator who inspires a competent and engaged team, ensuring a culture of successHighly organized, detail-oriented, and proficient in time managementA proactive critical thinker with the ability to juggle multiple priorities, problem solve, and optimize processes to improve efficienciesStrong interpersonal and communication skills, capable of fostering collaboration across teamsDriven by a passion for learning, innovation, and delivering excellence in client service" We need to split into items: - 5+ years previous experience in Financials, project management, and/or Budgets & Compliance. - Proficiency in making progress/completing work, even with overlapping deadlines. - Strong Microsoft Office suite skills, particularly PPT and Excel (where filtering, pivoting, vlookups, and charts/graphs building are key). - Experienced in MediaTools, Prisma, and MediaOcean. - Quantitative and analytical skills, combined with openness to a role that requires a mix of art and science. - Ability to work independently, troubleshoot and determine efficient next steps to improve processes across all teams. - Eager to be a leader when working with other agency teams. - Experience developing and presenting your thoughts and ideas. - Flexible and able to adapt to change in a fast-paced and constantly changing environment. - Someone who thrives on a team and can also meet tight deadlines on independent assignments. - A team motivator who inspires a competent and engaged team, ensuring a culture of success. - Highly organized, detail-oriented, and proficient in time management. - A proactive critical thinker with the ability to juggle multiple priorities, problem solve, and optimize processes to improve efficiencies. - Strong interpersonal and communication skills, capable of fostering collaboration across teams. - Driven by a passion for learning, innovation, and delivering excellence in client service. Now Benefits: from Additional Information: "Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off." We should remove EEO motto? The motto is not EEO but it's about diversity; maybe keep as part of benefits? It's more about culture. Could be considered part of benefits description. We'll keep the benefits package list. We need to remove lines about accommodation and EEO guidelines. Also remove "If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com." and "All your information will be kept confidential according to EEO guidelines." Also remove "Temporary roles may be eligible to participate in our freelancer