Associate Director, Client Engagement

About the role

Payer Sciences is part of Publicis Health North America and a subsidiary of Publicis Group (OTCQX: PUBGY). The Associate Director, Client Strategy and Execution is a developing account owner responsible for leading significant workstreams, smaller accounts, or defined portions of larger accounts under the guidance of a Director or Senior Director. The role translates client needs into strategic direction and executable plans while building judgment in client relationship management, financial stewardship, resource planning, growth, and team leadership.

Role Differentiation

• Functions as a developing account owner, with responsibility for smaller accounts, major workstreams, or defined portions of larger accounts.
• Builds toward full Director-level account ownership by taking on meaningful client relationship, financial, staffing, and delivery leadership responsibilities.
• Expected to bring Directors well-developed recommendations, not simply unresolved issues.
• Begins to connect execution, strategy, client needs, financial stewardship, and team development into integrated account leadership.

Responsibilities

Emerging Account Leadership

• Serve as the responsible lead for smaller accounts, major workstreams, or defined portions of larger client engagements.
• Drive day-to-day client engagement where assigned, ensuring priorities, next steps, risks, and decisions are clearly managed.
• Support primary client relationship ownership by building trust, showing command of account details, and raising appropriately.

Strategic Planning and Client Advisory

• Lead account planning inputs, quarterly business planning support, Market Access strategic advisory inputs, and strategic ideation for assigned areas.
• Contribute to organic growth strategy, opportunity development, proposal materials, and conversion support.
• Translate client, payer, market research, advisory board, competitive, and access insights into strategic recommendations.

Delivery and Quality Oversight

• Lead multi-workstream delivery where assigned, connecting project execution to client strategy and account priorities.
• Provide strategic review and quality oversight for client work before Director or Senior Director review.
• Manage workshop design, planning, facilitation support, and strategic partner coordination within assigned scope.

Resource and Financial Support

• Support resource planning, account staffing recommendations, budget stewardship, margin awareness, and financial tracking for assigned accounts or workstreams.
• Identify resource constraints, scope risks, operational inefficiencies, and opportunities for improved delivery.
• Raise account, financial, and delivery issues with clear recommendations.

People Development

• Coach Senior Managers and Managers on client communication, workstream ownership, critical thinking, and delivery quality.
• Support promotion readiness and bench-strength development by creating opportunities for team members to take on broader ownership.

Critical Capabilities

• Developing account ownership
• Client relationship management
• Strategic planning support
• Financial and resource awareness
• Multi-workstream coordination
• Strategic review
• Coaching Managers and Senior Managers
• Issue judgment

Qualifications

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 4+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, account management, or a related field.
• Demonstrated ability to lead significant workstreams or smaller accounts, manage client priorities, and translate business needs into strategic and executable plans.
• Experience providing strategic review, developing recommendations, supporting financial/resource planning, and raising risks with context and options.
• Experience coaching Managers, Senior Managers, or junior team members on workstream ownership, client communication, and delivery quality.
• Strong communication, collaboration, organization, problem-solving, client service, and cross-functional leadership skills.
• Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Success Measures

• Smaller accounts or major workstreams are led with increasing autonomy.
• Client needs are translated into clear strategic and execution plans.
• Directors receive well-developed recommendations rather than unresolved issues.
• Delivery, quality, staffing, and financial risks are surfaced early.
• Managers and Senior Managers receive meaningful coaching and clearer growth paths.
• The Associate Director demonstrates increasing readiness for full Director-level account ownership.

Pay

Compensation Range: USD $60,800.00 – USD $93,600.00 annually. The Company reserves the right to modify this pay range at any time.