Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services

Location: Cambridge, Massachusetts or Morristown, New Jersey

About the Role

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

We are seeking the Associate Director of Change Management & Communication in the Patient Support Services (PSS) Enterprise Delivery Office (EDO). This hands-on role focuses on tactical delivery of communication plans, direct stakeholder engagement, and operational execution of change initiatives. Reporting to the Director, Operations and Change Management, you will play a critical role in bringing change management strategies to life and driving day-to-day execution excellence.

The ideal candidate is a strategic communicator and hands-on change management practitioner with 5-7 years of pharmaceutical or healthcare experience, preferably in Patient Support Services. They excel at translating complex organizational changes into clear, compelling stakeholder messaging while managing multiple competing priorities in fast-paced environments.

Responsibilities

• Communication Plan Implementation and Execution
  • Execute comprehensive change management plans that support the implementation of change initiatives within the PSS function, ensuring timely and effective delivery of all communication touchpoints.
  • Manage day-to-day communication activities, including drafting content, coordinating distribution channels, and ensuring consistent messaging across all platforms.
  • Ensure that all stakeholders, including employees, leadership, and external partners, receive timely and relevant information throughout the change process.
• Stakeholder Engagement and Messaging Delivery
  • Serve as a primary point of contact for stakeholders during change initiatives, facilitating meetings, workshops, and feedback sessions to ensure engagement and alignment.
  • Collaborate with internal teams to develop clear, consistent messaging and communication materials (presentations, emails, FAQs, talking points, etc.) that support organizational objectives.
  • Coordinate with senior leadership, HR, and cross-functional teams to ensure messaging is delivered effectively and reflects the company's values.
• Impact Tracking and Feedback Management
  • Monitor and track the effectiveness of communication efforts through surveys, feedback mechanisms, and engagement metrics.
  • Collect and analyze stakeholder feedback to identify areas for improvement and provide recommendations to the Director, Operations and Change Management.
  • Maintain dashboards and reporting tools to provide visibility into communication reach and stakeholder engagement levels.
• Metrics Management and Reporting
  • Implement and maintain metrics and key performance indicators (KPIs) to track the success of change management and communication efforts.
  • Prepare regular status reports, presentations, and updates for leadership on communication activities, stakeholder engagement, and initiative progress.
  • Support the development of insights and recommendations based on data analysis to continuously improve execution effectiveness.
• Operational Execution and Project Coordination
  • Manage the tactical execution of multiple change management initiatives simultaneously, ensuring deadlines are met and deliverables are of high quality.
  • Coordinate logistics for change management activities, including training sessions, town halls, roadshows, and other engagement events.
  • Partner with project teams to ensure change management and communication activities are integrated into project plans and timelines.

Requirements

• Basic Qualifications
  • BA/BS degree
  • Minimum of 5 years of experience in change management, communications, or organizational development
  • Experience within the pharmaceutical or healthcare industry is preferred
• Skills
  • Demonstrated experience in executing communication plans and implementing change management initiatives
  • Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels of the organization
  • Proven ability to manage multiple projects simultaneously with strong attention to detail and execution excellence
  • Hands-on experience implementing communication strategies for organizational change initiatives, with a focus on tactical delivery and stakeholder engagement
  • Strong project management and coordination skills with the ability to work effectively with cross-functional teams
  • Excellent written and verbal communication skills, with demonstrated ability to create clear, compelling content for diverse audiences
  • Experience using data and metrics to track communication effectiveness and inform decision-making
  • Working knowledge of change management principles, methodologies, and best practices (Prosci or similar certification a plus)
  • Proficiency with communication and collaboration tools (SharePoint, Teams, email platforms, survey tools, etc.)
• Preferred Qualifications
  • Advanced degree (MBA, MA in Communications, or related field) preferred
  • Experience working in a patient support services or related pharmaceutical environment

Travel

Up to 10% travel required to various team meetings and conferences.

Pay

Salary Range: USD 133,500.00 - 192,833.33

Benefits

• Discover endless opportunities to grow your talent and drive your career, whether it is through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave