Associate Director, Category Management

About the role

Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to join our team. This role involves using strong business acumen, creative problem-solving skills, and rigorous, analytical thinking to deliver simple solutions that improve both customer and business outcomes.

Responsibilities

• Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts.
• Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world-class customer experience.
• Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
• Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
• Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
• Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration.
• Track program/promotional effectiveness and recommend changes and improvements.
• Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.

Requirements

• Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
• 4+ years of experience with business analysis and P&L management.
• Proven track record of launching and rapidly scaling early-stage business ventures.
• Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
• Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above.
• Strong analytical and data-driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message.
• Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly.
• Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance.
• Highly proficient with Excel; knowledge of Tableau and SQL.

Qualifications

• Bachelor's degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
• 4+ years of experience with business analysis and P&L management.
• Proven track record of launching and rapidly scaling early-stage business ventures.
• Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
• Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above.
• Strong analytical and data-driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message.
• Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly.
• Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance.
• Highly proficient with Excel; knowledge of Tableau and SQL.

Skills

• Data analysis and interpretation.
• Business strategy development and implementation.
• Project management and prioritization.
• Collaboration and stakeholder engagement.
• Financial modeling and forecasting.
• Market research and competitive analysis.
• Customer relationship management.
• Product and promotional strategy development.

Benefits

• 401(k) plan.
• New hire and annual equity grant.
• Healthcare benefits, including medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
• Pet adoption reimbursement.
• Employee Assistance Program.
• Discounts on pet insurance and Chewy.com.

Pay

The base salary range for this role is $149,000 - $245,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

Schedule

This is an exempt salary team member position with unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.