Associate Director - Business Systems Analysis

The Associate Director - Business Systems Analysis role within the Individual Marketplace Line of Business at Willis Towers Watson US LLC in Buffalo, New York focuses on shaping and delivering cyber security programs to enhance value, security, agility, and efficiency.

Responsibilities

• Provide strategic direction and recommendations to improve WTW's overall security posture.
• Proactively identify areas for intervention to ensure successful program outcomes, leveraging experience in program and project management methodologies.
• Collaborate with operational stakeholders to ensure effective delivery, identify key issues, and resolve them.
• Assess training needs, align communications to stakeholder groups, and coach colleagues to deliver change effectively.
• Collaborate with internal/external teams, suppliers, and vendors to ensure seamless delivery.
• Coordinate with legal, contracting, procurement, finance, and communications departments for successful project rollout.
• Present cybersecurity program status reports to senior management through program governance structures.
• Use data and evidence to quantify risk reduction and overall program status towards desired outcomes.
• Provide metrics and artifacts supporting audit activities.
• Align the cybersecurity program with business objectives, mission, and values by developing comprehensive strategies and tactics.
• Work with workstream accountable Executives and program leads to develop global change strategies.
• Design rollout plans per workstream and within the program team.
• Support business teams in developing their own change plans, including site discovery, technical inventories, and analysis where required.
• Ensure operational readiness and conduct post-implementation reviews.
• Lead project workstream workshops/meetings with assigned business teams, ensuring actions are agreed upon, responsibilities assigned, deadlines set, and remediation activity tracked through to completion.
• Provide reporting and tracking to sponsors and executive teams.

Requirements

• Master’s degree (U.S. or foreign equivalent) in Computer Science, Management Information Systems, or a related information technology field, plus three (3) years of experience as a Software Developer/DevOps engineer or related role — OR — Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Management Information Systems, or a related information technology field, plus five (5) years of experience as a Software Developer/DevOps engineer or a related role.
• Project management experience with large change projects within a global corporate function, including the delivery of new technology to end users and supporting a wider program of work.
• Experience with Enterprise identity and access management solutions.
• CSM or CSPO certification required.

Skills

• Microsoft Project, Jira, Azure DevOps, Power BI, Ariba
• CI/CD, automation
• Enterprise tooling focused on monitoring and insights for on-premises, cloud, and global network environments, Service Desk operations
• Security & Compliance: SOX, SOC, HIPAA, FIM/SIM, vulnerability management

Pay

Salary Range: $140,000 to $160,000 per annum.

Schedule

40 hours/week; Monday-Friday; 9am-5pm.