Associate Director, AI and Agentic Operations

About the role

Fitch is at an important stage in its AI adoption journey. As AI and agentic technologies become more embedded in daily workflows, we need to establish the operational foundations that will allow these capabilities to scale responsibly, securely, and effectively. We are seeking a founding individual contributor to help establish the AI and agentic Operations capability.

Responsibilities

• Partner with Emerging Technologies, Technology Operations, Information Security, and Collaboration Technologies to define the initial AI and Agentic Operations framework
• Define and implement the initial operating model for onboarding, supporting, monitoring, and governing AI and agentic solutions in production
• Identify and document the core capabilities needed for AI operations, including: monitoring and observability, incident response and escalation, operational governance, access and control requirements, usage and cost visibility
• Develop foundational runbooks, standards, procedures, and support models for AI-enabled services
• Partner with engineering and platform teams to define and implement monitoring, tracing, logging, and alerting patterns for AI applications and agentic workflows, including provider health, tool-call reliability, usage anomalies, and failure handling
• Establish operational governance processes for AI services, including production readiness reviews, control requirements, exception handling, and ongoing service oversight
• Help define how AI-related incidents, risks, and service issues should be triaged, escalated, and managed
• Establish reporting approaches for system health, operational risk, adoption, and cost transparency
• Contribute to the design of a scalable support model that can evolve as AI adoption increases
• Identify future staffing, tooling, and process needs to support growth of the function
• Provide recommendations to leadership on how the capability should mature over time, including the potential formation of a small dedicated team

What Success Looks Like in Year One

• A clearly defined AI and Agentic Operations operating model
• Foundational processes and controls established for AI and agentic AI services
• Strong working partnerships across Emerging Technologies, Technology Operations, Information Security, and Collaboration Technologies
• Initial observability, incident, and governance requirements documented and socialized
• Runbooks and procedures in place for priority AI-enabled services
• A roadmap for scaling the capability as Fitch's AI adoption grows
• A clear recommendation for future team structure, required skills, and next-phase investment

Required Qualifications

• 7+ years in one or more of: production operations, SRE/platform operations, security operations, service management, infrastructure/platform engineering
• Demonstrated experience designing operational processes for new or complex technologies
• Experience with incident management, change management, service readiness, and production controls
• Working knowledge of AI/LLM systems in production, including common operational risks
• Experience influencing across engineering, security, and business stakeholders

Preferred Qualifications

• Experience supporting AI applications in production
• Experience with agent frameworks or orchestration platforms
• Experience with model/app telemetry, prompt tracing, or LLM observability
• Experience in regulated environments
• Familiarity with AI governance, model risk, or enterprise control frameworks