Associate Director- Academic Evaluation

Duties And Responsibilities

• Assists in supervising and coordinating the work of a group academic evaluators through workflow management, training, coaching, and performance support.
• Makes recommendations for adjusting caseloads and work queues to ensure timely processing and achievement of departmental goals.
• Provides guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions.
• Assists with the development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources.
• Coordinates onboarding, training, and professional development activities for academic evaluation staff.
• Serves as a point of contact for escalated student, faculty, and staff inquiries related to academic evaluation and degree completion matters.
• Collaborates with faculty, deans, and university offices regarding curriculum changes and academic evaluation processes.
• Participates in university committees, work groups, and cross-functional initiatives that support student success and institutional effectiveness as needed.
• Assists with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise.
• Represents Excelsior University at professional meetings, conferences, and external partner discussions as appropriate.

Qualifications

• Master's degree from an accredited institution
• 3-5 years of academic evaluation experience or equivalent experience in academic records, degree auditing, transfer credit evaluation, registrar services, or a related higher education function
• Prior experience leading projects, coordinating teams, training staff, or providing supervisory oversight required
• Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy and attention to detail
• Demonstrated integrity, professionalism, sound judgment, and commitment to excellent student service
• Strong analytical, problem-solving, organizational, and decision-making skills
• Excellent oral, written, and interpersonal communication skills
• Ability to interpret and apply university policies and procedures consistently and effectively
• Proficient computer skills, including experience with student information systems, reporting tools, and Microsoft Office applications, with a willingness to learn new technologies
• Formal supervisory experience preferred

Pay

The hiring salary range for this position is $62,500.00 - $70,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.