Associate, Direct Mail

The Fellowship is an organization of bridge builders whose vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, understanding, respect and cooperation. Together we are able to help more than a million Jews in need each year. Our success is built on a culture that celebrates the differences in who we are, what we have experienced, and how we think. This position is based in downtown Chicago headquarters (hybrid).

About the role

The Direct Mail Associate provides support for the Direct Mail team by offering administrative support, project and process management, and collaboration with internal and external partners. This role supports donor cultivation and acquisition to generate donations and ensure departmental success.

Responsibilities

• Campaign Support
  • Proofread all Direct Mail campaign mailings, following the review and approval process and communicating the final version of mailings to stakeholders.
  • Oversee and manage quality control of all codes, motivation groups, and kits.
  • Review campaign data.
  • Maintain and update the Production Schedule.
• Department Support and Project Management
  • Deliver support to department staff by planning, coordinating, and scheduling.
  • Track action items and follow up with department staff, internal and external partners to ensure campaigns are carried out in a timely fashion and departmental goals are achieved.
  • Assist with tracking and updating standard operating procedures (SOPs).
  • Coordinate the receipt letter process with Editorial and Direct Mail teams.
  • Send receipt inserts to the printer and arrange delivery each month.
  • Maintain effective archival systems, including digital and physical samples.
  • Additional projects as determined by departmental and organizational needs.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 3-5 years of experience in a professional office environment in an administrative support capacity.
• Non-profit environment or experience in direct response marketing, especially direct mail, is preferred.

Skills

• Intermediate to advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Adobe) and Internet search engines.
• Intermediate proficiency using donor or customer databases; Salesforce preferred.
• Demonstrated success in Donor Services programs.
• Excellent verbal and written communication skills, particularly the ability to write effectively and concisely.
• Excellent proofreading and editing skills.
• Strong customer service skills to efficiently and professionally interact with vendors and staff, including senior management.
• Strong attention to detail and accuracy.
• Ability to simultaneously manage a high volume of multiple tasks and projects with strict or competing deadlines.
• Knowledge and understanding of Christian and Jewish faiths.

Benefits

• Professional growth opportunities and mission-focused work.
• Great benefits package.
• Newly designed offices located on Wacker Drive, across from the Chicago Riverwalk.
• Collaborative team environment with the ability to make an impact in a global nonprofit.