Associate Deployment Strategist

Roadmap Strategy

Define and maintain the product roadmap for internal platforms, ensuring alignment with Phenom’s long-term business goals.

Agile Leadership

Run daily Scrums, manage the product backlog, and facilitate sprint planning to ensure high-velocity delivery.

Tool Subject Matter Expert

• Deep-dive into ServiceNow and other internal tools to become a primary resource for configuration, workflows, and optimization.

Analysis & Triage

Proactively analyze system performance, triage incoming technical requests, and troubleshoot roadblocks to ensure platform stability.

Stakeholder Management

• Collaborate with Sales, Engineering, and Customer Success to translate feedback into actionable product features.

Resource Advocacy

Serve as the technical bridge, providing documentation and training to internal teams on tool capabilities.

What You’ve Done

• 2+ years of experience in Product Management or Technical Project Management within a SaaS environment.
• Hands-on Scrum/Agile experience: Proven track record of running ceremonies and managing development lifecycles.
• Technical Proficiency: Strong desire and ability to master complex enterprise tools (specifically ServiceNow).
• Analytical Mindset: Demonstrated ability to triage technical issues and perform root-cause analysis.
• Communication: Ability to explain complex technical concepts to non-technical stakeholders effectively.
• Background: Experience in HR Tech, HCM, or recruiting platforms is a significant plus.

Pay

Expected salary range $60,000 - $75,000

Benefits

• Health and wellness benefits/programs to support holistic employee health.
• Flexible hours and working schedules, as well as parental leave for new parents.
• Growing organization with career pathing and development opportunities.
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!