Associate Deployment Strategist (AI/ML Product)

Pallet is building AI Agents to transform the physical economy — a $12 trillion global industry. Backed by $50M from top investors like General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures, we’ve achieved 700% revenue growth in under two years. Our mission is to increase supply-chain efficiency by automating manual workflows—scheduling, data entry, load management—with end-to-end visibility and AI agents that execute requests in real time.

About the role

As Pallet scales with mid-market and enterprise customers, deployments must be clear, organized, and deeply customer-aware. The Associate Deployment Strategist owns customer deployments from discovery and workflow design through execution, launch, and ongoing success. You’ll work closely with customers, Agent Delivery Engineers, Product, Sales, and Success to turn messy real-world processes into reliable AI agent workflows. This is a client-facing, high-growth role for someone early in their career who is highly organized, analytical, and comfortable operating in a fast-moving environment.

Responsibilities

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints, and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Agent Delivery Engineers to validate assumptions and execute technically
• Configure, test, and release agent configurations for customer use cases
• Own deployment plans, timelines, risks, and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs, and executive updates
• Proactively manage scope changes, escalations, and expectation-setting
• Improve and scale onboarding and deployment processes over time
• Travel for key customer milestones and kickoffs as needed (~25%)

Requirements

• 1+ years of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role
• Strong organization and follow-through across multiple workstreams
• Clear written and verbal communication skills
• Comfort working with customers and asking thoughtful questions
• Ability to break down complex workflows into clear steps, requirements, and decisions
• Interest in AI, automation, logistics, and operational systems
• Strong analytical skills and attention to detail
• Comfort working in spreadsheets and presentation tools
• Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows
• Ability to operate in a fast-moving environment and create structure from ambiguity

Nice to Have

• Experience at a SaaS, logistics, supply chain, marketplace, or workflow automation company
• Experience working with AI-driven or automation products
• Technical degree or technical coursework in CS, Engineering, Math, Data, or related fields
• Prior experience in implementation, customer success, solutions, or operations

Location & Logistics

• In-person, based in our San Francisco or NYC office
• Travel required for major customer milestones (~25-30%)

Pay

The estimated salary range for this role is $100,000 – $150,000, depending on experience and skill set. Final compensation includes base salary, competitive equity, and benefits.

Benefits

• Health, Vision, and Dental benefits
• Take-what-you-need Paid Vacation
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option
• Paid parental leave
• Yearly learning and development stipend
• Commuter benefits for Bay Area employees
• Uber ride stipend for late office work
• Remote office home stipend
• Daily catered lunches
• Onboarding trip to San Francisco HQ for remote employees
• Monthly happy hours
• Annual Company Offsites