Associate Dean for Special Collections and Exhibitions

About the role

This position plays a crucial role in providing customer care services at the 3rd Floor, One Waterfront Place, Morgantown, WV 26501. The incumbent will handle inquiries, complaints, and requests from students, faculty, staff, and visitors.

Responsibilities

• Handle incoming calls and emails related to customer service issues.
• Resolve customer queries and complaints efficiently.
• Follow up on customer issues until resolution.
• Provide accurate and timely information to customers.
• Assist in maintaining a positive and professional image of the university.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in customer service preferred but not required.

Qualifications

• Strong problem-solving and decision-making abilities.
• Customer-focused attitude.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent interpersonal skills.
• Ability to remain calm under pressure.
• Knowledge of university policies and procedures.

Benefits

• Flexible schedule.
• Competitive compensation package.
• Professional development opportunities.

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

The position offers flexible scheduling options to accommodate various needs.