Associate Customer Success Specialist

About the role

Catapult builds sports performance technology to unleash the potential of every athlete and team. Since 2006, its solutions lead in sports performance software, science, and data, serving over 5,000 teams worldwide across leagues such as the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. The Associate Customer Success Specialist / Sport Scientist will support Catapult’s customers across North America by delivering training, education, and post‑sale support for wearable technology, software solutions, and Perch technology, building relationships, analysing data, and acting as the voice of the customer to drive product adoption and success.

Responsibilities

• Support a pooled customer base across North America, driving customer health, adoption, engagement, retention, and growth across Catapult and Perch solutions.
• Build trusted relationships with key customer stakeholders and provide ongoing support across Catapult’s wearable technology, Perch, and software solutions.
• Deliver onboarding, training, workshops, product demonstrations, and best‑practice education across Catapult and Perch products and workflows.
• Proactively identify customer needs, adoption gaps, risks, and opportunities, maintaining accurate client health updates and action plans.
• Prioritize and manage customer requests effectively, taking ownership through resolution and escalating to Technical Support when required.
• Partner with Commercial, Product, Technical Support, and Sport Science teams to improve customer outcomes and support new business, renewals, and growth opportunities.
• Provide sport science expertise, including analysis and interpretation of Catapult and Perch data, while identifying Customer Success Qualified Leads and relevant commercial opportunities.
• Gather and communicate customer feedback, product requests, and market insights to inform Catapult and Perch product development, internal strategy, and the overall customer experience.

Requirements

• 1+ year of experience working in an elite or high‑performance sporting environment, with hands‑on experience using Catapult wearable technology within team sports.
• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field.

Qualifications

• Foundational understanding of athlete monitoring technologies, including GPS, inertial sensors, and performance data, as well as strength and performance technologies such as Perch.
• Strong ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders.
• Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets; experience with Power BI or Tableau is an asset.

Skills

• Strong communication and relationship‑building skills, with the ability to engage effectively with customers and internal stakeholders.
• Ability to work independently, prioritize across a large pooled customer base, and collaborate effectively within a regional team.
• Passion for sport science, technology, and helping elite sporting organizations use Catapult and Perch solutions to improve performance.

Benefits

• Generous paid leave and recognized company holidays.
• Comprehensive benefits package including Health, Dental, and Vision insurance.
• 401(k) retirement plan with company match.

Pay

The target total compensation range for this position is $40,000 – $94,400 per year, inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures). Specific compensation within this range will be determined by geographic location, relevant experience, and job‑related skills.