Associate, Customer Success

About the role

Symbotic is seeking a Customer Success Associate to serve as a key partner between our customers and internal teams, ensuring our automation systems deliver measurable value and performance. This role is part of Symbotic’s Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments.

Responsibilities

• Leverage knowledge of our automation systems, products, and services to support customer needs.
• Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability.
• Facilitate customer meetings, workshops, and reviews—both virtually and onsite—to drive alignment, gather feedback, and move cross-functional initiatives forward.
• Monitor and analyze system performance data, developing KPIs and reporting insights that support operational improvements.
• Identify opportunities for process optimization and participate in cross-functional initiatives that improve system performance and customer outcomes.
• Build strong relationships with customer stakeholders and internal teams to ensure alignment on goals, priorities, and system enhancements.
• Develop deep expertise in Symbotic’s automation platform—including system operations, maintenance, software, and controls architecture.
• Support customers throughout the lifecycle of their Symbotic system by applying best practices that enhance adoption, performance, and long-term value.
• Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, or related field, or equivalent experience. Master’s degree preferred.
• Minimum of 3 years of experience in customer success, account management, consulting, or another customer-facing role.
• Exposure to automation, robotics, industrial systems, supply chain, or operations environments preferred.
• Experience working with cross-functional teams to solve complex technical or operational challenges.
• Strong analytical skills with experience using data to drive decisions and performance improvements.
• Excellent communication and consulting skills with the ability to build trust with diverse stakeholders.
• Ability to thrive in fast-moving environments and adapt to evolving priorities.
• Advanced Excel and PowerPoint skills; proficiency with Word and Outlook.