Associate Customer Project Lead

Position Overview

We're searching for two Associate Customer Project Leads to join our Implementation Team in a remote capacity within the United States.

What You’ll Do

• Plan, manage, and adapt implementation projects to meet evolving customer needs
• Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments
• Own end-to-end customer communication as the primary point of contact, managing expectations and sharing progress
• Build strong, trust-based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear, customer-friendly guidance
• Serve as a product SME, managing complex, multi-system implementations and coordinating cross-functional teams for smooth handoffs

Requirements

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

Qualifications

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

Benefits

We offer a comprehensive benefits and compensation package that includes:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal.

Pay

Our targeted starting base salary in the United States for this position ranges from $55,000 - $85,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

About the Role

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not only redefining what’s achievable, we’re also creating a place where amazing career moments are made possible.

Skills

We believe that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

Benefits

We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Team Applied

At Applied, we are not only committed to delivering innovative services to our clients but doing so as a team. Our targeted starting base salary in the United States for this position ranges from $55,000 - $85,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.