Associate Customer Care Representative - Rochester, NY-1

Amica is an inclusive and supportive mutual insurance company that values trust, lasting relationships, and a workplace that works for all employees. We provide training, guidance, and resources to foster a true sense of belonging.

We are seeking an Associate Customer Care Representative in Fairport, NY. This full‑time role involves telephone contact to assist and service policyholders with their insurance needs.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call‑volume environment.
• Problem‑solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy‑change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.
• After hire, employees must obtain a state insurance license and meet continuing‑education requirements (comprehensive training will be provided).

Pay and Schedule

Starting annual salary of $48,298 ($23.22/hr). Compensation may increase up to $70,040 annually ($33.67/hr) based on experience and applicable licenses.

The position is a 40‑hour work week, Monday through Friday, with core hours from 8:00 AM to 5:00 PM. The schedule includes a few holidays and occasional Saturdays. After training, work‑from‑home may be available up to two days per week.

Benefits

• Medical, dental, and vision coverage for single or family.
• Short‑ and long‑term disability and life insurance.
• Paid vacation – at least 13 days in the first 12 months (accrues monthly).
• 14 paid holidays.
• Sick time – 6 days at hire, plus 6 additional days after 90 days of employment.
• Generous 401(k) with company match, immediate vesting, and an annual 3 % non‑elective employer contribution.
• Annual Success Sharing Plan paid to eligible employees when company performance goals are met.
• Generous leave programs, including paid parental bonding leave.
• Student loan repayment and tuition reimbursement programs.
• Fitness and wellness reimbursement.
• Employee community involvement and opportunities for advancement.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles and a direct national writer of home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Founded on the principles of peace of mind and enduring relationships, Amica’s mission is shared by thousands of employees nationwide.