Associate Customer and Product Manager

About the Role

Acting as a liaison for the commercial operation of the Vascular & Emergency Medicine (VEM) Business Unit, this position ensures the success of both internal and external customers throughout the VEM customer journey. Responsibilities include managing VEM sales orders, customer inquiries, and inventory communication, as well as interfacing directly with customers to plan product transitions, address service disruptions, and communicate product changes in coordination with product managers.

Responsibilities

• Communicate with customers and sales representatives regarding inquiries, order status, backorders, product changes, and pricing related to VEM products.
• Monitor and release product constraints and exclusions to ensure appropriate allocation and timely release.
• Work directly with marketing and sales on inventory transition plans during VEM product introductions to ensure customer success.
• Monitor and take appropriate actions to mitigate excess and obsolete (E&O) inventory on VEM products, including escalation to management and managing the product constraint process.
• Manage sales orders, including processing, monitoring, verifying pricing, and checking inventory levels, with assistance from Customer Service personnel as needed.
• Assist marketing in completing Requests for Information (RFI) and Requests for Pricing (RFP).
• Investigate and resolve system problems related to data and order management.
• Monitor and release VEM orders in SAP to facilitate distribution processing.
• Work with sales representatives and customers to sell or donate expired or reserved products.
• Interface with key departments (e.g., VEM Marketing, Customer Service, Scheduling, Demand Planning, Accounting, distribution center, and manufacturing) to support order management processes.
• Support customers with Non-Sterile Sample Requests.
• Provide feedback on potential process improvement ideas.
• Adhere to Teleflex’s Code of Ethics, policies, procedures, and housekeeping standards.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, Supply Chain, or related field (or 5 years of relevant experience in lieu of degree).
• 3+ years of customer service or sales experience required.
• 3+ years of consumer packaged goods or medical device experience preferred.

Skills

• Excellent oral and written communication skills, with the ability to interact effectively at all organizational levels.
• Proficiency in SAP and MS Office (Word, Excel).
• Strong organizational, analytical, and problem-solving skills.
• Ability to handle complex processes and multitask in a fast-paced environment.
• Knowledge of medical manufacturing and/or distribution preferred.

Travel

Up to 10% travel required.