Associate, Credit Risk Operations

Responsibilities

• Assess clients’ credibility in both onboarding and monitoring workflows, by verifying and analyzing business information and financial statements.
• Manage written-off portfolio to meet individual and team performance targets, through contacting clients to negotiate payment arrangements that will ensure maximum recovery and reduce credit loss.
• Research account histories and provide tailored recommendations that mitigate Airwallex’s risk and recommend appropriate remedial actions.
• Deliver insights to support key business decisions ranging from onboarding strategies to monitoring and collection workflows.
• Proactively identify issues, irregularities and emerging risks, take swift action to resolve or timely escalate if necessary.
• Provide feedback on data, tools, 3rd party vendors etc. for continuous operations efficiency improvement, along with on-going enhancements of policies and procedures.

Requirements

• 5 years of relevant experience with knowledge of bad debt collections, credit underwriting and financial statement analysis.
• Effective communication skills; attention to detail.
• Be a team player, with strong interpersonal and communication skills, both written and verbal.
• Highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment.
• Comfortable with complex data and analytics to draw meaningful insights. SQL is preferred for this role.
• Knowledge of credit card industry is preferred.