Associate Consultant

C Space is the leader in Online Communities, having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base.

About the role

In this multi-faceted role, you will cultivate and grow relationships with our clients’ most important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections.

• Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions, and emotions for our C Space teams and our clients
• Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members
• Represent the consumer voice internally and potentially with your clients
• Develop audience expertise by highlighting trends, opinions, and feedback from members that adds to client or C Space learning
• Help to define and foster shared purpose and the appropriate tone among consumers in the community
• Author and deliver compelling and effective member communications (e.g., acquisition, retention, and ongoing outreach) and engagement activities
• Track, analyze, and optimize participation and community vibrancy
• Reward & recognize members; help them feel valued and appreciated
• Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts – with a focus on engaging them
• Support your account team by assisting in reviewing reports and quality-checking surveys

Requirements

• Prior internship/professional or related experience a plus
• Strong analytical skills and the ability to interpret and act on data and information
• Versatile communications skills with a comfort adapting tone and tenor to individuals and situations
• Proficient at prioritizing tasks, working independently, and collaborating across functional areas
• Curiosity, comfortable asking questions and making connections with others
• Demonstrate comfort, familiarity, and aptitude with various tools and applications such as reporting, social media, Excel, and email
• Must be able to work under tight deadlines
• Comfortable and articulate in working directly with colleagues and teammates
• Knowledge of marketing research, online data collection, or other languages is a plus

Benefits

• Medical, Dental, and Vision Insurance – Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO – Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental Leave – 12 weeks for maternity and 6 weeks for paternity, including adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work – Virtual-first workforce with employees in most states – Occasional travel may be required

Pay

Base salary range for this role is $50,000 - $55,000 (determined by level of experience).