Associate Community Manager III, Skyline HOA

About Us

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. Privately owned and locally independent, we are passionately committed to elevating the lifestyle experience for the communities we serve. As one of the fastest-growing (organically) association management firms in our markets, our growth and network create unique opportunities for professional development. Our people-centric culture attracts and retains top talent, serving as a primary competitive advantage over the past two decades.

To learn more about PMP, our approach to community management, and our culture, visit www.pmpmanage.com or our social media platforms: Instagram/pmpmanage, facebook/pmpmanage, linkedin/company/pmpmanagement.

About the Role

This on-site position provides a broad range of administrative and staff support services related to property management and the association’s day-to-day business operations. Responsibilities include maintaining records and reports, supporting budget preparation, tracking operational and personnel-related changes, and assisting with general office functions.

Responsibilities

• Operations & Administration
  • Oversee daily property operations, ensuring compliance with company standards, lease agreements, and housing regulations.
  • Prepare meeting packets, binders, spreadsheets, agendas, and supporting documentation for monthly Board of Directors and management meetings.
  • Maintain accurate records of property activities, resident interactions, and compliance documents.
  • Develop and implement community policies, procedures, and schedules to ensure efficiency and accountability.
• Resident Relations & Customer Service
  • Serve as the primary point of contact for homeowners, addressing inquiries, complaints, and service requests promptly and professionally.
  • Foster positive resident relationships through proactive communication, engagement initiatives, and high-quality service delivery.
  • Manage the leasing process, including renewals, resident move-ins, and move-outs.
• Staff Leadership & Development
  • Support the day-to-day administration of the single-family home community association, including homeowner communications, vendor coordination, architectural review documentation, and community records management.
  • Delegate tasks, set performance goals, and foster a collaborative, team-oriented work environment.
  • Ensure staff adhere to company policies, safety standards, and customer service expectations.
• Maintenance & Vendor Management
  • Coordinate property maintenance schedules, preventive maintenance programs, and capital improvement projects.
  • Ensure the community is well-maintained, safe, and visually appealing at all times.
  • Manage relationships with vendors and contractors, reviewing contracts and ensuring quality performance.
• Compliance & Risk Management
  • Ensure adherence to local, state, and federal housing laws and fair housing regulations.
  • Maintain compliance with company policies, audits, and reporting requirements.
  • Monitor property safety programs and address potential risks proactively.

Requirements

• High school diploma or equivalent required; bachelor’s degree in business administration, Real Estate, or related field preferred.
• 3–5 years of property management or real estate experience, including supervisory responsibilities.
• Valid property management certification (e.g., CAM, CPM, ARM) preferred but not required.
• Experience with Yardi, AppFolio, or similar property management systems strongly preferred.
• Ability to work on-site with a flexible schedule, including occasional evenings and weekends as needed.

Skills

• Strong knowledge of property management operations, including leasing, budgeting, and maintenance coordination.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Strong financial acumen with experience in rent collection, expense control, and budget oversight.
• Knowledge of housing laws, compliance standards, and fair housing regulations.
• Proficiency with property management software, Microsoft Office Suite, and digital communication tools.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Exceptional interpersonal and communication abilities, with a focus on customer service.
• Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment.

Physical Demands

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.