Associate Community Manager

About the role

You’ll start by running the communications that bring our consumer community into Ripple Street’s brand campaigns, and grow into owning how our community is built, engaged, and nurtured over time.

Responsibilities

• Write and deploy the email communications that bring community members into our brand campaigns: recruitment emails, activity-driving emails, and program compliance communications
• Participate in conversations with our campaign team to understand how community messaging gets developed and delivered
• Build a real working knowledge of how our community engages with Ripple Street, what motivates participation, and where the friction is
• Take ownership of Ripple Street’s consumer-facing social channels (Instagram, TikTok, Facebook, and others)
• Develop content strategy, voice, and cadence that builds community and attracts new members
• Design programming and moments that strengthen community ties outside of any single campaign
• Surface and celebrate the stories and content our community members create
• Test ideas for how to grow our community in ways that feel organic, not forced
• Work with our CMO and data team on insights into community health, engagement, and growth
• Partner with the marketing team to bring community insights into our broader brand and partner storytelling
• Bring fresh ideas about how social and community trends can sharpen everything we do

Requirements

You don’t need to have done this exact job. You need to be ready to learn it fast and grow into something bigger.

Qualifications

• Strong written voice. This role runs on writing: campaign emails first, then captions, replies, DMs, and campaign copy.
• Real fluency in social. You don’t just have personal accounts. You understand how the platforms work, what performs, and why.
• Curiosity about data. You don’t need to be an analyst. You should be curious about the numbers and ready to grow into a more analytical view of community as you go.
• Recent grad, or 1-2 years of experience with relevant internship or content work.

Skills

You don’t need to be a writer by trade. You need to write in a way that sounds human, warm, and on-brand.

Benefits

Compensation & Logistics

• Salary: $55,000–$65,000 based on experience
• Location: 500 7th Ave, NYC (Garment District).
• In-office Mondays–Thursdays, Remote Fridays
• Reports to: Nikki Reyes, CMO