Associate Communications Consultant

About the role

Voya Financial is seeking a highly organized, detail-oriented Associate Communications Consultant to join our Participant Engagement team. This support-focused role assists Communications Consultants across the Mid-Market Segments (CORP & GOV'T) by helping coordinate accurate, timely, and compliant participant communications. The role supports the development, coordination, and delivery of initial and ongoing participant communications, including digital campaigns, education materials, and plan-specific content. While direct client interaction may be limited initially, the role is designed to build the knowledge and readiness needed for increased ownership over time. This role is fully remote, with no regular in-office requirement.

Responsibilities

• Provide day-to-day support to Communications Consultants for assigned client books of business.
• Draft, edit, and proof participant-facing materials using standardized templates and compliance-approved content.
• Update communication templates with plan-specific information, including emails, flyers, enrollment reminders, and other participant communications.
• Coordinate compliance submissions and maintain accurate document version control.
• Support the setup and maintenance of participant microsites and special election webpages, including posting updates, sending participant reminders, and compiling engagement metrics and reporting results.
• Assist with recurring and ad hoc participant email distributions.
• Support the preparation, formatting, and quality review of quarterly reporting presentations and related materials.
• Track deliverables, deadlines, and project milestones using project management tools such as Workfront.
• Partner with Communications Consultants and leadership on special projects, process improvements, and team initiatives.
• Develop the knowledge, skills, and readiness needed to assume responsibility for a designated book of business as business needs and demonstrated capability allow.

Minimum qualifications

• Bachelor's degree required.
• 2 to 3 years of professional experience in communications, marketing, project coordination, client support, or a related field.
• Strong writing, editing, proofreading, and quality review skills.
• Proficiency with Microsoft Office applications and Adobe Acrobat.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong verbal and written communication skills with a commitment to delivering high-quality work.

Preferred qualifications

• Degree in Communications, Marketing, English, or a related discipline.
• Familiarity with financial services, retirement plans, or participant communications.
• Experience supporting remote teams and coordinating activities across multiple stakeholders.
• Demonstrated ability to manage competing priorities and adapt to changing business needs.

Critical skills for success

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

How this role aligns to our core four

At Voya, our Core Four guide how we work, collaborate, and deliver value. This role contributes to those expectations through the delivery of accurate, engaging participant communications and operational excellence.

• Instill Customer Obsession – Help deliver clear, accurate, and timely participant communications that support informed retirement and benefits decisions.
• Transform with Automation/AI – Leverage technology, digital tools, automation, and AI solutions to enhance communication workflows, improve efficiency, and reduce manual effort.
• Drive Higher Performance Through Our People – Collaborate closely with Communications Consultants, leadership, and partners to support shared goals and continuously build expertise.
• Execute on the Fundamentals – Maintain strong quality control, compliance adherence, version management, and project discipline to ensure accurate and timely delivery of communications.

Pay

$70,000 - $85,000 annual base salary range. In addition to base salary, Voya offers incentive opportunities based on the role to reward the achievement of annual performance objectives.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year