Associate, Commercial Processor

Responsibilities

• Own and manage a pipeline of commercial real estate loans from processing through closing, ensuring all milestones are met within SLAs currently defined as up to 60 days
• Establish rapport with brokers/borrowers and sales team to deliver excellent customer service
• Partner closely with Underwriting, Legal/Paralegal and Closing Teams to resolve all loan level file issues, including but not limited to credit, title, value, documentation and/or other loan specific matters
• Work and communicate with Account Executives, Brokers, Borrowers, and Vendors as needed with the motivation to solve any loan level related concerns
• Maintain current knowledge of guidelines and loan programs
• Request and review loan documentation including third party reports, to ensure that the loan meets guidelines and is ready for final underwriting prior to submission
• Validate that all conditions and required documentation are complete and accurate before submission to final underwriting
• Responsible for data inputs and integrity prior to final underwriting submission, including updating loan status and events (documentation status, dates, etc.)
• Monitor pipeline performance using reports and dashboards to prioritize workload, identify risks, and escalate issues as needed
• Support Operations leadership with special projects and strategic initiatives as needed

Qualifications

• College degree in Finance or related field preferred
• Minimum of 5+ years of experience in commercial mortgage processing, loan origination, or underwriting support
• Proven experience managing a high-volume, complex commercial loan pipeline (e.g., multifamily, mixed-use, retail, office, DSCR products)
• Proven ability to work across sales and operations teams
• Experience in building strong relationships with internal and external business partners and team members to achieve success
• Strong knowledge of underwriting standards and loan fulfillment processes
• Exceptional organizational skills with the ability to manage multiple transactions simultaneously
• Excellent written and verbal communication skills with a client-focused approach
• Strong technology skills required
• Able to work under moderate to no supervision
• Proven ability to influence without authority