Associate Cloud MSP Engineer

About the role

Megazone Cloud is seeking a Cloud Managed Services Engineer to support our customers in North America. The ideal candidate will be a key member of our Managed Services delivery team, responsible for ongoing support, handling escalations, and maintaining our clients' cloud platforms.

Responsibilities

• Support clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers' infrastructure running in AWS or Azure.
• Familiarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB).
• Communicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed.
• Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms.
• Configure and tune cloud-based tools, managing cost, security, and compliance for clients' environments.
• Create and maintain updated documentation for each client's environment.
• Promote best practices to enhance and improve organizational processes.
• Participate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environment.

Requirements

• Basic Qualifications: 3 years of experience in infrastructure management or deployment projects, plus 2 years of experience in AWS infrastructure management or deployment projects.
• Preferred Qualifications: Bachelor’s degree in computer science, Mathematics, or a related field; 5-7 years of experience with cloud servers, services, and software, or equivalent sys admin experience with on-prem server and virtualization environments; Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment; Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management; Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues; Understanding of sys admin concepts, including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers; Operational knowledge of scripting languages; Client relationship skills and experience managing vendors; Ability to work in a fast-paced, rapidly changing environment; Strong desire for personal development and learning; Delivery-focused with the ability to drive tasks forward and meet demanding deadlines; Strong problem investigation and diagnosis skills.

Qualifications

• Bachelor’s degree in computer science, Mathematics, or a related field.
• Experience with cloud servers, services, and software, or equivalent sys admin experience with on-prem server and virtualization environments.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.
• Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.
• Understanding of sys admin concepts, including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers.
• Operational knowledge of scripting languages.
• Client relationship skills and experience managing vendors.
• Ability to work in a fast-paced, rapidly changing environment.
• Strong desire for personal development and learning.
• Delivery-focused with the ability to drive tasks forward and meet demanding deadlines.
• Strong problem investigation and diagnosis skills.

Skills

• Cloud Servers, Services, and Software
• System Administration
• Database Administration
• ITIL Processes
• Scripting Languages
• Client Relationship Management

Benefits

• Flat Organization, Real Impact
• True Servant Leadership
• Learn-from-it Culture
• Equal Opportunity Employer

Pay

$60K - $105K

Schedule

Not specified