Associate Clinical Oncology Specialist

Territory: Palm Beach Gardens to Vero Beach

About the role

The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for all Oncology products. The role focuses on ensuring patient adherence to the prescribed test cadence to improve patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems, and processes, while cultivating and maintaining key relationships with customers and internal partners to enable Signatera patient retention and unit growth.

Responsibilities

• Work with assigned COS to grow, maintain, and support existing customers.
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist.
• Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem-solving.
• Become an expert on all Natera Oncology products and processes to maximize effectiveness in the field.
• Educate medical professionals on the tools and resources that Natera provides to facilitate test order management.
• Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.
• Be a key team player within the sales organization, partnering with internal stakeholders such as sales reps, patient coordinators, and territory managers to achieve the best outcomes for the patient and provider.

Requirements

• Bachelor’s degree preferred or Associate’s degree with a minimum of 3 years of relevant experience.
• Medical assistant, clinical support, patient liaison, or nursing background in oncology or a minimum of 2 years of medical sales experience.
• Duties are typically performed in a medical office or hospital setting.
• Ability to use a computer keyboard, communicate over the telephone, and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.
• 25-50% travel required.

Skills

• Thrives in ambiguous environments.
• Exceptionally bright, flexible, self-motivated, and results-oriented with strong interpersonal and analytical skills.
• Ability to think strategically as well as execute tactically.
• Must act with a sense of urgency.
• Strong desire to work in a fast-paced environment and ability to work independently with an internal drive to be successful.
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers.
• Effective time management skills with a demonstrated ability to assess and prioritize.
• Proficient in Microsoft PowerPoint and Excel; Gmail.
• Fluent in understanding data spreadsheets and technologies.
• Demonstrated ability to quickly learn software and reporting systems.

Pay

In addition to a base salary, this role offers uncapped commission, a car allowance program, and Restricted Stock Units (RSUs). The compensation package listed is for 1st year On-Target Earnings (OTE), which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. OTE range: $110,000—$130,000 USD.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families, in addition to fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.