Associate Clinical Oncology Specialist
About the role
Territory: Seattle and surrounding areas. Ideal candidate must reside in Seattle, Bellevue, Kirkland, Redmond, Kent, or Renton. The Associate Clinical Oncology Specialist (ACOS) contributes to account sales, service, and support activities for all Oncology products, focusing on patient adherence to prescribed test cadence and improving patient outcomes. The role involves identifying improvements in clinical workflows, test fulfillment, internal systems and processes, cultivating key relationships with oncology accounts, and working with internal partners to drive Signatera patient retention and unit growth.
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier, more targeted interventions that lead to longer, healthier lives. The team includes statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and other professionals from world‑class institutions.
Responsibilities
- Work with assigned Clinical Oncology Specialist (COS) to grow, maintain, and support existing customers.
- Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
- Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist.
- Assess the needs of medical professionals and staff, focusing on customer support, coordination of logistics, and problem solving.
- Become an expert on all Natera Oncology products and processes to maximize effectiveness in the field.
- Educate medical professionals on the tools and resources Natera provides to facilitate test order management.
- Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.
- Partner with internal stakeholders (sales reps, patient coordinators, territory managers, etc.) to achieve the best outcomes for patients and providers.
Qualifications
- Bachelor’s degree preferred or Associate’s degree with a minimum of 4 years of relevant experience.
- Medical assistant, clinical support, patient liaison, or nursing background in oncology or related field.
- Minimum of 2 years of medical sales experience.
Skills
- Thrives in ambiguous environments.
- Exceptionally bright, flexible, self‑motivated, results‑oriented with strong interpersonal and analytical skills.
- Ability to think strategically and execute tactically.
- Acts with a sense of urgency; strong desire to work in a fast‑paced environment and work independently with internal drive to succeed.
- Excellent organizational and communication skills (written and verbal) with demonstrated ability to present effectively to internal and external customers.
- Effective time management skills; ability to assess and prioritize.
- Proficient in Microsoft PowerPoint and Excel; Gmail.
- Fluent in understanding data spreadsheets and technologies (Patient Retention Specialists lead patient identification and vetting).
- Demonstrated ability to quickly learn software and reporting systems.
Pay
On‑target earnings (OTE) $110,000—$130,000 USD. The compensation package includes a base salary, uncapped commission, a car allowance program, and Restricted Stock Units (RSUs). OTE combines base salary with commissions and represents the total potential income achievable at 100% of performance goals.
Benefits
- Comprehensive medical, dental, vision, life, and disability plans for eligible employees and dependents.
- Free testing for employees and immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401(k) plan.
- Commuter benefits.
- Employee referral program.