Associate Client Support Consultant (Spring 2026 Graduates)

About the role

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You carry the weight of ADP's service reputation and client satisfaction in your hands. Your primary goal is to help clients with 1‑49 employees, while each day brings varied questions and solutions. You must be comfortable working in a metrics‑driven call center environment as part of a structured day, building rapport and trust with clients through clear, professional communication over the phone and in writing. ADP offers top‑ranked training to set you up for success, a healthy dose of fun, and opportunities to form lasting friendships in an inclusive culture.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls; daily phone time may increase during peak seasons.

Requirements

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; having the skills to do the job is most important.
• Alternative acceptable experience: military experience where skills include teamwork, adaptability, organization, and follow‑through.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Pay

The compensation for this role is USD $17.02 – USD $30.14 per hour. Base salary offers may vary based on location, skills, and relevant experience; some positions may include additional compensation in the form of bonus, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws