Associate Client Service Manager - Commercial Insurance

About the role

Provide support to clients for an assigned book of business, typically up to $500K total revenue. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.

Responsibilities

• Execute on client service needs, team engagement, responsiveness, deadlines and escalation needs with guidance.
• Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
• Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
• Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
• Serve as a back-up at all support levels as needed.
• Manage Client Engagement Strategy (CES) compliance for assigned clients.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor’s degree in business, insurance, risk management, or a similar field of study. Equivalent combination of education and work experience may be considered.
• Two (2) or more years of insurance client service experience.
• Active Property & Casualty License.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• CIC or CRM Designation encouraged.

Qualifications

• Excellent attention to detail, oral and written communication skills.
• Ability to work well in a team environment.

Skills

• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• CIC or CRM Designation encouraged.

Benefits

Hylant is a full-service insurance brokerage with over 20 offices in eight states. It is a multi-year recipient of Best Places to Work in Insurance and is proud to be an equal opportunity workplace. Hylant participates in E-Verify.

Pay

N/A

Schedule

N/A