Associate Client Relationship Leader

About the role

The Associate Client Relationship Leader (ACRL) supports the Zonal Leader and the team of Client Relationship Leaders (CRLs) in building and maintaining long-term, strategic client relationships within the zone. This role assists in delivering AXA XL’s value proposition by providing support and coordination across client management activities, ensuring seamless service delivery. The ACRL is a proactive, relationship-driven professional with a focus on supporting the team’s efforts and gaining deeper client insights.

Responsibilities

• Support Client Understanding & Insights: Assist CRLs in gathering information on clients’ businesses, industry trends, and risks. Help identify potential growth opportunities based on data and client interactions.
• Assist in Account & Relationship Management: Support the execution of account strategies, prepare for stewardship meetings, and help maintain relationships with clients, brokers, and internal teams.
• Coordinate with Cross-Functional Teams: Aid in the coordination of internal resources across underwriting, claims, risk consulting, and operations to support client needs.
• Support Client Engagement & Service Delivery: Act as a point of contact for routine client inquiries and facilitate communication between clients and CRLs. Help address basic service issues and escal