Associate Client Engineer

Job Description

Provide hands-on client platform services and day-to-day operation of enterprise client platform services in a Microsoft-based environment, including endpoint configuration, software deployment, patching, device standards, and operational support.

Key Responsibilities

• Perform client platform troubleshooting and services, including imaging, software deployment, patching, and configuration activities.
• Maintain Intune, Group Policy, and Microsoft endpoint policies.
• Perform Level 4 support tasks for assigned endpoint, deployment, and device management incidents.
• Help maintain software and hardware standards for laptops, desktops, tablets, peripherals, and print services.
• Support packaging, testing, and deployment of approved software updates and standard applications.
• Aid with device enrollment and provisioning processes, including Autopilot and MDM-related tasks.
• Participate in endpoint compliance monitoring, remediation activities, and documentation updates.
• Contribute to operational process documentation, knowledge articles, and standard work instructions.

Key Performance Measures

• Timely completion of assigned endpoint engineering tasks and support tickets.
• Success rate of software packages, deployments, and standard image activities.
• Patch compliance for assigned device groups or support areas.
• Accuracy and completeness of technical documentation and knowledge articles.
• Adherence to change, security, and operational procedures.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Microsoft certification such as MD-102, MS-900, or equivalent preferred.
• Foundational knowledge of Windows endpoint administration and Microsoft 365 services.
• Basic PowerShell knowledge preferred.
• Experience 1–3 years of experience supporting enterprise endpoints or IT infrastructure.
• Basic knowledge of Windows OS, endpoint imaging, software deployment, and patching.
• Exposure to Microsoft Intune, Autopilot, Group Policy, or MECM/SCCM preferred.
• Familiarity with troubleshooting endpoint hardware, software, and peripheral issues.
• Basic understanding of security and compliance requirements for managed devices.
• Experience documenting technical procedures or knowledge articles preferred.

Scope Factors

• Works under defined direction and supports established client platform services.
• No direct people leadership or budget accountability.
• Scope is primarily task-based and operational, with support across regional or global device populations as assigned.
• Limited matrix responsibility; contributes to team deliverables through execution of defined work.