Associate Claims Adjuster, Workers Compensation

Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers exciting openings for Workers Compensation Associate Claims Adjusters within the West Region.

About the role

As an Associate Claims Adjuster, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims. This development occurs through a comprehensive training program, one-on-one mentoring, and on-the-job training. You will assist in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Training is a critical component of your success, and reliable attendance is mandatory. Training will require 1 week onsite in our Plano, TX office in November 2026.

This position may be filled at varying levels (Workers Compensation Associate Claims Adjuster, Workers Compensation Claims Adjuster I, or Workers Compensation Claims Adjuster II). To be considered, candidates must reside within 50 miles of Lake Oswego, OR; Boise, ID; Chandler, AZ; Las Vegas, NV; or Rocklin, CA, and will be required to work in the office twice a month. Candidates who reside in California are eligible for 100% remote work, as we do not have claims offices in these locations. This policy may be subject to change.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss, refers tasks to auxiliary units as necessary, and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
• Manages an inventory of property/casualty and disability claims (e.g., workers' compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to the proper course of action.
• Makes effective use of loss management techniques (e.g., Immediate Contact Plan, L9 check, Disability Management, open-end release, first-call settlements) and other resources.
• Updates files and provides comprehensive reports as required.

Requirements

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; typically acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage, and medical terminology helpful but not mandatory.
• Licensing may be required in some states.

Pay

The typical starting salary range for this role is determined by skills, experience, education, certifications, and location. Some roles at Liberty Mutual may include commission and/or bonus earnings based on factors outlined in the compensation plan.

Benefits

Liberty Mutual offers a comprehensive benefits package designed to support your life and well-being. To learn more about our benefit offerings, visit Liberty Mutual Benefits.