Associate Claim Rep, Auto Express

About the Company

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Pay

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $43,200.00 - $71,300.00

Target Openings: 2

Opportunity

As an Associate Claim Rep, Auto Express, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage personal insurance claims involving various types of automobiles and property damage. This role involves frequent customer interactions through telephone and written communications. This program is typically 8-12 months and upon successful completion of this program, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants to verify the facts of loss.
• Assess coverage and bring claim to resolution with accurate payment in a timely manner.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.