Associate Chief Administrative Officer

About the role

This ACAO role is responsible for aligning teams and portfolio around TPMGs strategy, pursuing process improvement, identifying opportunities for innovation, overseeing operations, leading projects, and serving as Administrator on Call.

Responsibilities

• Aligns teams and portfolio around TPMGs strategy
• Pursues improvement or innovation in work processes, systems, or technology
• Identifies new opportunities for strategic action and innovation
• Oversees large and complex operations, including budgetary oversight, performance outcomes management, personnel management, and leadership development
• Leads functional or project-based work such as capital planning, additions of new service lines, experience management, safety management, etc.
• Drives operational improvement through performance improvement methodology and systems
• Partners with senior leadership to establish, model, and support principles, systems, and processes
• Closely collaborates with peers and Medical Centers to drive implementation of best practices and innovations
• Oversees day-to-day operations at a fast-paced medical center, including ambulatory, ancillary, and hospital support services
• Coaches, mentors, and manages teams and operations, requiring regular on-site presence in both direct patient care and non-patient-facing operations
• Participates in Administrator on Call rotations, responding to urgent needs and issues
• Acts as a liaison and resource for directors, managers, chiefs, and assistant physicians-in-chief
• Ensures departments and facilities meet regulatory and compliance standards
• Communicates vision, strategy, and performance to varied audiences within leadership portfolio, inspiring commitment and energizing others
• In absence of the CAO, acts on behalf of the CAO in a decision-making capacity

Qualifications

• Bachelor's degree in healthcare, hospital, business, public administration, nursing, or other clinical area, or directly related field
• Minimum eleven (11) years of experience in health care, consulting, project management, data analytics, operations, or a directly related field
• Minimum six (6) years of general management experience, including three (3) years of experience in Director-level role or equivalent in a complex, multi-faceted health care setting
• Minimum five (5) years of experience in clinical operations, overseeing multiple clinical areas or a major department with complex 24/7 or multi-site operations
• Minimum five (5) years of experience in complex financial management, program development, quality and service improvement, and consulting or project management
• Minimum five (5) years of experience managing complex initiatives and projects, including areas such as strategic planning, labor, human resources management, and/or compliance
• Minimum four (4) years of experience in a leadership role with direct reports
• Minimum four (4) years of experience managing operational or project budgets
• Minimum seven (7) years of customer or member/patient service experience