Associate Center Operations Director

About the role

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture (turnover/engagement). The incumbent will have primary responsibility for day-to-day center operations, including direct supervision of employees, ensuring the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met.

Responsibilities

• Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
• Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
• Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients.
• Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
• Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
• Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
• Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implements initiatives to boost staff morale and engagement.
• Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
• Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
• Implements strategies to improve teammate retention and reduce turnover rates. Fosters a supportive environment that encourages long-term commitment and career growth.
• Performs other duties as assigned and modified at manager’s discretion.

Requirements

• BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline required. Additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.

Skills

• Ability to build relationships and foster a culture of collaboration and mutual respect.
• Strong business acumen and acuity with a data-driven mindset. Utilizes key performance indicators and metrics to inform decision-making.
• Team builder with the ability to develop and implement strategies to engage and develop team members.
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes, and procedures.
• Understanding of regulatory standards, various local, state, and federal laws that apply to the business.
• Excellent critical reasoning, decision-making, and problem-solving skills.
• Strong organizational skills and attention to detail to handle multiple tasks and shifting priorities.
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint, and Outlook.
• Spoken and written fluency in English.
• This position requires use and exercise of independent judgment.
• Flexible to work evenings, weekends, and/or holidays as needed.

Pay

Pay Range: $83,638 - $119,482 annually. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Benefits

Comprehensive benefits, career development, and advancement opportunities. For more details, visit ChenMed Benefits.