Associate Center Director

About the role

This position assists Center leadership with managing daily donor center operations and ensures training compliance through planning and execution.

Responsibilities

• Ensure full compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP), maintaining the highest production, safety, and quality standards.
• Host and support internal and external audits to ensure timely responses and corrective actions.
• Maintain accurate certifications, licenses, training documentation, and audit records to guarantee regulatory compliance.
• Mentor staff and promote adherence to safety, health, environmental, and quality policies; mitigate and report unsafe conditions.
• Manage donor center facilities, assets, and equipment to ensure cleanliness, preventive maintenance, and operational readiness.
• Oversee product inventory management, procurement efficiency, and purchase order submission in alignment with company practices.
• Safeguard the integrity of products and storage equipment, ensuring compliance with SOPs, proper handling of unsuitable products, and mitigation of equipment failures.
• Analyze and manage operational KPIs to drive production goals, cost optimization, process improvements, and quality initiatives.
• Lead employee performance management, including evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations, etc.).
• Foster a positive, inclusive workplace culture aligned with organizational values and ensure adherence to HR policies and procedures.
• Manage payroll records, scheduling, and staff allocation to optimize operational efficiency.
• Cultivate positive donor relationships to drive retention, referrals, and donor growth, while collaborating with corporate teams on marketing and advertising initiatives.
• Facilitate routine staff and leadership meetings. Keep immediate supervisor informed of any irregularities within the Center.
• Partner with corporate departments and vendors to coordinate corrective and preventive actions (CAPA), maximize operational efficiency, and ensure timely product shipments.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Bachelor’s degree or up to 3 years of related experience preferred.
• One (1) to three (3) years of operations and/or process management/supervisory experience preferred.
• Three (3) years of people management, including recruiting and training, preferred.

Skills

• Effective organizational skills.
• Excellent interpersonal communication skills.
• Ability to use Office software preferred.
• Knowledge of fiscal management and/or budgeting preferred.
• Ability to work in a highly regulated industry preferred.

Physical Requirements

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Ability to communicate effectively, both verbally and in writing.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts, and periodically after hours.

Benefits

• Medical, dental, and vision insurance.
• Health savings account (HSA).
• Flexible spending account (FSA).
• Tuition reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401k retirement plan.
• Paid time off.
• Company paid holidays.
• Personal time.