Associate Center Director

Responsibilities

The Associate Center Director is responsible for successful execution of sound business and leadership practices to support the success of the center. The Associate Center Director reports to the Center Director who serves as the primary business owner. The Associate Center Director leads, coordinates, and monitors staff and daily operations to meet the mission of the InnovAge PACE or LIFE programs in partnership with the Center Medical Director and Nursing Services Director.

Essential Functions And Work Responsibilities

• Supervision – 50% Effectively supervises and manages direct reports, providing motivation and direction by example and leadership. Carries out supervisory responsibilities in accordance with organizational policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees in partnership with the Center Director; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; and applying corrective disciplinary procedures in partnership with HR and Center Director. Ensures annual employee performance reviews are conducted timely and effectively. Evaluates employee performance for compliance with established policies and objectives and contributions toward organizational goals. Sets the tone for morale, teamwork, and a positive employment culture. Regularly schedules leadership/management, department, and staff 1:1 meetings to provide development and communication forums. Works in a matrix environment with dotted-line accountability to sales, transportation, homecare, and network management teams to achieve local targets.

• Operations & Administration – 50% Oversees day-to-day operations of the Adult Day Healthcare Center (ADHC), including dietary services, ensuring facility readiness, cleanliness, safety checks, and timely completion of repairs and inspections. Works with Center staff and shared partners to develop and implement practices and initiatives that promote good customer service and participant satisfaction. Manages IDT process and Care Plan Coordination Process, including oversight of the Care Plan Coordinators. Implements standardized workflows and drives continuous process improvement , compliance and efficiencies. Coordinates with Safety and Security and facilities to ensure safety and operational continuity and adequate supplies, equipment, services. Ensures staff are informed, understand expectations, undergo applicable an training and adhere to standards. Partners with IT to implement tools and technology that support operational outcomes. Responsible for achieving KPI results, as applicable, across five pillars: People:Employee engagement score Service: Participant satisfaction score Quality: Compliance and quality targets Growth: Census targets Financial: Supports development of annual FTE and operations budget; manages site revenue, medical costs, operating expenses, and contribution margin.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Required 7+ years healthcare experience 5+ years management experience 1+ year working with frail or elderly populations Bachelor’s degree in related field Current CPR and First Aide certification or the ability to obtain CPR and First Aide certification.
• PREFERRED Master’s degree Bilingual (Spanish, Russian, Punjabi, or Hmong)

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant.

Additional Information

Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge. Fraud Disclaimer InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At No Point In Our Hiring Process Will InnovAge Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.