Associate, CDFI Loan Operations - Community Finance

Key Responsibilities

• Transaction Processing: Execute monetary transactions (loan advances, pay downs, interest payments) and non-monetary updates on loans, ensuring high quality and accuracy even on rush requests.
• System Management: Utilize ACBS and ALS systems to manage CDFI deals and perform research or adjustments to loan system data based on previous experience and lessons learned.
• Stakeholder Communication: Communicate effectively with peers, business partners, and the Commercial Loan Platform team regarding transactions, system issues, and exceptions.
• Reconciliation & Reporting: Work with Commercial and Small Business partners to reconcile totals and monitor daily/monthly activity reports and metrics for the CF portfolio.
• Accountability & Issue Resolution: Effectively escalate problems/issues and audit requests while proactively seeking solutions that address both internal and external stakeholder needs.
• Team Contribution: Actively participate in the broader network, volunteering to support the team, helping new associates, and contributing to the development of job aids or team materials.
• Portfolio Maintenance: Prepare payoff information and clear exceptions as needed to keep overall processes moving on time.

Basic Qualifications

• A High School Diploma, GED, or Equivalent Certification
• At least 1 year of loan closing experience, commercial loan servicing experience, or a combination of the two
• At least 1 year of experience reviewing loan and legal documentation

Preferred Qualifications

• Bachelor’s Degree or Military Experience
• 3+ years of loan closing experience or construction loan experience
• Proven ability to leverage existing frameworks and tools to self-solve issues before escalating
• Experience communicating complex work across lines of business internally and with external partners