Associate Care Advocate - Care Delivery

About Our Client

The organization operates in the community health and care coordination sector, working with health plans and healthcare providers nationwide. It addresses barriers to health equity by connecting health plan members with peers who share similar experiences, fostering mutual support to improve health outcomes. The program serves tens of thousands of communities and aims to reduce unnecessary healthcare utilization while enhancing patient satisfaction.

About the Opportunity

The Associate Care Advocate role focuses on supporting patients by identifying health-related challenges and connecting them to appropriate community resources. This entry-level position is critical in facilitating patient engagement and access to services, contributing to the overall effectiveness of community care programs. The role offers a clear progression path to more senior positions within the care delivery team.

Responsibilities

• Conduct phone screenings using scripted questions to understand patient challenges
• Build trust and create a comfortable environment for honest patient communication
• Connect patients with health, mental health, and social service resources
• Accurately document patient information and consent in the Electronic Health Record system
• Maintain compliance with federal privacy regulations and billing standards
• Manage daily scheduling, send appointment reminders, and schedule follow-up calls
• Meet weekly performance goals

Requirements

• High school diploma or GED required; degree in Human Services, Public Health, or related field preferred
• Bilingual in English and Spanish or another language strongly preferred
• Community Health Worker certificate preferred or willingness to obtain certification through training
• Comfortable engaging with diverse populations over the phone
• Basic technical proficiency with websites and data entry applications
• Ability to work independently and manage tasks with minimal supervision
• Successful completion of onboarding training including call practice and documentation exercises
• Ability to pass background check and drug test
• Physical ability to sit, stand, walk as needed, and use computer equipment
• Access to reliable internet and a quiet, private workspace for calls

Pay Range and Compensation Package

$18 to $20 per hour
Performance bonuses
Clear advancement opportunities to senior Care Advocate roles

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off
• Employee Assistance Program
• Flexible Spending Accounts for health and dependent care
• Health Savings Account
• Voluntary disability coverage
• Basic life and accidental death insurance
• Adoption assistance
• Paid training for Community Health Worker certification

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.