Associate Business Transformation Architect

Work you'll do

• Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization
• BUILDING AND CONFIGURING surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
• SUPPORTING INTEGRATIONS BETWEEN QUALTRICS AND HEALTHCARE PLATFORMS SUCH AS EPIC, CERNER, AND OTHER SYSTEMS, INCLUDING APPLICATION PROGRAMMING INTERFACE-BASED DATA FLOWS AND SURVEY TRIGGERING
• TRANSLATING BUSINESS AND CLINICAL REQUIREMENTS INTO PATIENT EXPERIENCE SOLUTIONS AND COLLABORATING WITH INFORMATION TECHNOLOGY, CLINICAL, OPERATIONAL, AND ANALYTICS STAKEHOLDERS THROUGHOUT DELIVERY
• TROUBLESHOOTING PLATFORM CONFIGURATION AND TECHNICAL ISSUES ACROSS BUILD, TESTING, GO-LIVE, AND OPTIMIZATION ACTIVITIES

Qualifications

• REQUIRED:
• Bachelor’s degree in business, healthcare, technology, or a related field
• 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
• 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
• 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
• 1+ years of experience in a client-facing or project delivery environment
• ABILITY TO TRAVEL 30%, ON AVERAGE, BASED ON THE WORK YOU DO AND THE CLIENTS AND INDUSTRIES/SECTORS YOU SERVE.
• REQUIRED LEGAL AUTHORIZATION TO WORK IN THE UNITED STATES WITHOUT THE NEED FOR EMPLOYER SPONSORSHIP, NOW OR AT ANY TIME IN THE FUTURE.

Preferred

• QUALTRICS XM PATIENT EXPERIENCE CERTIFICATION
• EXPERIENCE SUPPORTING CAHPS OR HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS PROGRAMS
• EXPERIENCE WITH APPLICATION PROGRAMMING INTERFACE INTEGRATIONS, SINGLE SIGN-ON, OPEN AUTHORIZATION, OR EXTRACT, TRANSFORM, LOAD DATA WORKFLOWS
• EXPERIENCE WITH QUALTRICS XM DIRECTORY, IQ, OR HEALTHCARE MODULES
• EXPERIENCE APPLYING HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT REQUIREMENTS IN HEALTHCARE DATA ENVIRONMENTS
• EXPERIENCE SUPPORTING TESTING, GO-LIVE, OR POST-DEPLOYMENT OPTIMIZATION ACTIVITIES

Benefits

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.