Associate Business Transformation Architect

Work you'll do

• Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization
• BUILDING AND CONFIGURING surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform
• SUPPORTING INTEGRATIONS BETWEEN QUALTRICS AND HEALTHCARE PLATFORMS SUCH AS EPIC, CERNER, AND OTHER SYSTEMS, INCLUDING APPLICATION PROGRAMMING INTERFACE-BASED DATA FLOWS AND SURVEY TRIGGERING
• TRANSLATING BUSINESS AND CLINICAL REQUIREMENTS INTO PATIENT EXPERIENCE SOLUTIONS AND COLLABORATING WITH INFORMATION TECHNOLOGY, CLINICAL, OPERATIONAL, AND ANALYTICS STAKEHOLDERS THROUGHOUT DELIVERY
• TROUBLESHOOTING PLATFORM CONFIGURATION AND TECHNICAL ISSUES ACROSS BUILD, TESTING, GO-LIVE, AND OPTIMIZATION ACTIVITIES

Qualifications

• REQUIRED:
• Bachelor’s degree in business, healthcare, technology, or a related field
• 2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration
• 1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems
• 1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems
• 1+ years of experience in a client-facing or project delivery environment
• ABILITY TO TRAVEL 30%, ON AVERAGE, BASED ON THE WORK YOU DO AND THE CLIENTS AND INDUSTRIES/SECTORS YOU SERVE.
• MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT THE NEED FOR EMPLOYER SPONSORSHIP, NOW OR AT ANY TIME IN THE FUTURE.
• PREFERRED:
• QUALTRICS XM PATIENT EXPERIENCE CERTIFICATION
• EXPERIENCE SUPPORTING CAHPS OR HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS PROGRAMS
• EXPERIENCE WITH APPLICATION PROGRAMMING INTERFACE INTEGRATIONS, SINGLE SIGN-ON, OPEN AUTHORIZATION, OR EXTRACT, TRANSFORM, LOAD DATA WORKFLOWS
• EXPERIENCE WITH QUALTRICS XM DIRECTORY, IQ, OR HEALTHCARE MODULES
• EXPERIENCE APPLYING HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT REQUIREMENTS IN HEALTHCARE DATA ENVIRONMENTS
• EXPERIENCE SUPPORTING TESTING, GO-LIVE, OR POST-DEPLOYMENT OPTIMIZATION ACTIVITIES