Associate Business Technology Analyst - Street Lighting

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

About the role

The Associate Business Technology Analyst supports the function and enhancement of street lighting applications and databases with the goal of high data integrity and usability. This role manages the continued deployment of Smart Street Light Control devices and tracks street light usage and performance data. Under direct supervision, this position supports the technology systems across related organizations to help maximize effective business processes and solutions.

As a PSE employee, you will uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. You will also demonstrate commitment to conducting business honestly, ethically, and consistent with our core values and Code of Conduct, ensuring duties are performed in accordance with all regulatory compliance obligations.

Responsibilities

• Provides support to users by identifying solutions to system-related issues.
• Monitors, triages, troubleshoots, resolves incidents, and escalates where necessary.
• Tracks and documents issues.
• Participates in upgrades, enhancements, and system fixes coordinated with IT and/or vendors.
• Assists with user documentation and training as necessary.
• Participates in projects, initiatives, and activities to support/improve the needs of the business through technology:
  • Documents user information/needs/requirements.
  • Assists in analyzing processes, functions, and procedures to offer the most effective technology solution to meet the needs of the business.
  • Participates in user testing and in developing/coordinating test plans and requirements.
  • Ensures data integrity and migrations where necessary.
  • Documents and may provide training on new/enhanced system functionality as necessary.
• Provides assistance with reporting, audit responses, benchmarking, and/or KPI (Key Performance Indicators).
• Performs other duties as assigned.

Qualifications

• Associate’s degree in technology, business, or related field, or equivalent combination of education and/or related experience.
• 2 years of relevant experience with business or operations technology.
• Prior experience with process improvement or business case development.

Desired Skills

• Knowledge of requirements management, diagramming, use case development.
• Knowledge of business process re-engineering.
• Knowledge of SAP module particular to business unit (SAP-ISU, ECC, CRM, etc.).
• Utility industry experience.

Benefits

PSE offers a competitive and comprehensive total rewards package, including:

• Medical, dental, vision, basic life, and short- and long-term disability insurance.
• Voluntary options: supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee Assistance Program (EAP).
• 401(k) investment option and a cash balance retirement plan.
• Paid Time Off (PTO) and Paid Holidays throughout the calendar year.

Pay

The pay range for this position is $72,700.00 - $103,300.00, and this position is eligible for annual goals-based incentive bonuses.