Associate Business Systems Analyst - Craft Education

About the role

The Associate Business Systems Analyst at Craft Education plays a crucial role in maintaining and supporting department programs. They are responsible for managing tools like Salesforce and Google Suite, handling account access for onboarding and offboarding employees, and assisting with various IT support tasks. The Analyst also supports large database information and system interface integrations, resolves system issues, and conducts quality control audits. They analyze data trends, resolve inconsistencies, and enhance department processes and programs.

Responsibilities

• Basic level management of tools used by Craft employees (e.g. Salesforce, Google suite.)
• Manage account access for onboarding and offboarding employees and contractors
• Serve as initial resource for basic IT support for Craft tools (otherwise send to WGU ServiceDesk)
• Identify, build, and deploy solutions within and across platforms to improve internal operations and provide business insights
• Develop and manage documentation and guidance re: tech resources provided by Craft
• Ad hoc projects

Requirements

• Solid understanding of when to apply configuration and when to apply custom code
• Up to date knowledge of customer relationship management (CRM) systems, such as Salesforce, database management and Excel
• A knowledge and understanding of workflow automation platforms
• A knowledge and understanding of system administration
• Excellent project management skills
• Self-starter with a strong ability to use initiative and work autonomously under tight deadlines
• Excellent verbal and writing communication
• Strong customer focus
• Works well in a team environment
• Strong oral and written communications abilities
• Strong technical and problem-solving skills
• Able to explain complex data analysis to a non-technical audience
• High level Excel skills

Qualifications

• Bachelor’s degree in Computer Science, Data Analytics, Business/Business Technology, or a related field
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements
• Minimum 2-3 years experience working with database systems and programs
• A+, Network+, or Security+ certification
• Data Analytics Certification or applicable certification
• Customer Relations Management (CRM) Certification
• Customer Relations Management (CRM) Administrator
• Experience constructing and running basic SQL queries