Associate, Business Operations

About Protocol Behavioral Health Our mission is to make cancer care better for patients, providers, and payers — improving outcomes through specialized behavioral health and supportive care, embedded within oncology care teams. A cancer diagnosis changes everything, not just a patient's physical health, and we exist to make sure their emotional needs are met alongside their treatment, not as an afterthought. We do this by partnering directly with oncology clinics and cancer centers and using the collaborative care model to bring mental health support into the room where cancer care already happens. That means patients get support earlier and more consistently and providers get a partner equipped to handle the mental health care their patients need. Our team is built by experienced healthcare operators and executives who have built and scaled partnerships across behavioral health, oncology, and value-based care. We're a fast-growing, early-stage company, and every new partnership moves us closer to making specialized behavioral health a standard part of cancer care.

About the role

Reporting to the Senior Director of Operations, the Associate, Business Operations will support the day-to-day operations of our virtual behavioral health clinic. They will take on core operational responsibilities that keep our clinic running smoothly: managing patient referrals to handling scheduling changes, supporting billing workflows, and serving as the frontline for our internal helpdesk, among other key functions. This role is meant for someone who is driven and inspired by the mission and motivated by a highly ambitious team. This is a role ideal for someone who is organized, proactive, and excited to grow in a fast-moving, early-stage healthcare environment.

Responsibilities

• Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders.
• Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience.
• Serve as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as