Associate, Business Development

We are ServiceRocket 🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back.

About the role

We are looking for a highly motivated and energetic Business Development Representative to join us as a key member of our Sales team. You will be an essential part of the business model focused on supporting our Account Executives, prospecting for new customers, and nurturing current customers.

Responsibilities

• Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement.
• Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences.
• Educate customers on the value proposition and benefits of our solutions.
• Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings.
• Participate in customer calls to understand needs and build relationships.
• Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads.
• Drive sales growth and account management within assigned territory.
• Act as a subject-matter expert on all things ServiceRocket–products and services.
• Reporting on activity through company-required platforms.
• At times, present updates to the Leadership team and company.

Requirements

• Typically requires a minimum of 1-2 years of customer facing experience, specifically in sales support or sales operations.
• Bachelor’s degree or equivalent experience; fresh graduates are encouraged to apply.
• Proven track record of delivering exceptional customer experiences.
• Excellent written and verbal communication skills, including strong presentation abilities.
• Strong multi-tasking and organizational abilities with meticulous attention to detail.
• Ability to thrive in a fast-paced, global environment, collaborating effectively across cultures and time zones; able to leverage synchronous and asynchronous communication tools to ensure seamless connectivity to the global team.
• Quick learner with a strong sense of ownership and resilience.
• Self-motivated, results-oriented, and committed to exceeding expectations.

Qualifications

• Perks:
• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
• Stock options: you have the opportunity to participate in the ownership of the company.
• Health insurance: we support you and your family–your well-being matters.
• Retail plan/funds saving: we care about your future–we have diverse plans depending on your location.
• Career pathways program: you can grow horizontally, vertically, or any way you want.
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Benefits

• Our Selection Process:
• We want you to meet our team so that you can confirm we are the right company for you.
• You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have!
• Then you’ll meet the hiring team and the executive of the area.
• Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Pay

The pay range for this role is $60,000 - $80,000 annually.

Schedule

This role is hybrid/remote, but preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.