Associate Brand Protection Analyst

About the role

Provide a primary point of contact for clients in a 'Lead Analyst' role, analyzing website and e-commerce content to identify infringing material, and managing takedown communications with platforms and customers.

Responsibilities

• Analyzing the content of websites and e-commerce listings to identify infringing content
• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
• Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
• Communication with customers around specific cases, outcomes and to gain product knowledge
• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites)
• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
• Schedule regular customer calls
• Track action items from these meetings
• Handle current program requirements and questions
• Escalate issues to commercial support teams as appropriate

Qualifications

• Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
• Excellent oral and written communication skills
• The ability to write documents in commercial English
• Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
• Knowledge of branding/trademark issues is beneficial
• Basic understanding of HTML and JavaScript highly desirable
• Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
• Experience of giving training/presentations will also be desirable
• Strong customer focus; team working; problem-solving and analytical ability
• Working well under pressure, with attention to detail
• Excellent time- / deadline-management skills
• The ability to work independently with minimal supervision, and be adaptable to client and organizational change
• You will possess an inquiring mind, and a willingness to learn new skills

Schedule: Monday-Friday, 8:00am - 5:00pm, Hybrid