Associate Billing Analyst

Analytical Skills

Analyze billing systems to identify and implement ongoing performance improvements at both user and system levels
Assist in developing software requirements and document user methods and procedures for Spectrum’s billing operations
Respond to requests through Change Request Management, Issue Management and on-site support to resolve user needs
Train and assist system users to ensure effective system utilization
Collaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as needed
Contribute to project scheduling, workload monitoring and status reporting to maintain project momentum

Required Qualifications

• Bachelor’s degree in Information Technology or equivalent combination of education and experience
• 1-2+ years supporting, testing and documenting various information technology systems

Skills

• Analyze and interpret data
• Effective communication with all levels of management
• Manage multiple projects and tasks simultaneously
• Strong decision-making and problem-solving skills under pressure
• Demonstrated judgment and initiative in accomplishing tasks
• Knowledge of industry requirements supporting cable, data and telephony billing
• In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
• Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Pay

Details of pay are not specified in the job posting

Schedule

The position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week