Associate Bilingual Claims Care Center Representative

About the role

Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory. You MUST be bilingual in English and Spanish. To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability. Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. Sponsorship will not be considered for this position unless specified in the posting. These positions will be primarily home based, however our company is recruiting in specific areas. For this position you must be located with a daily commutable distance to one of our offices – example under 50 miles. Our work is primarily home based, however you may be asked to come in to an office for in-person events, trainings and meetings. These offices are located in Madison, WI; Boston, MA; Minneapolis, MN; St. Joseph, MO; Phoenix, AZ; Keene, NH; Denver, CO; Atlanta, GA.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims and FNOLs.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes FNOL and cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.