Associate Benefits Operations Analyst

About the role

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs.

Responsibilities

• Manage administrative and case management issues as well as data processing activities on a daily basis
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
• Test and analyze system configuration against requirement documents during implementation and administration
• Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs
• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s)

Requirements

• Bachelor's degree
• Strong analytical mindset with excellent attention to detail
• Basic proficiency in Microsoft Office Suite
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Self-motivated attitude with genuine desire for professional growth
• Natural problem-solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast-paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail-oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

Qualifications

• Internship or coursework in benefits administration, human resources, or data analysis
• Knowledge of SQL, data visualization tools, or advanced Excel functions
• Customer service or client support experience

Skills

• Technical systems resource
• Subject matter expert
• Database management
• Case management support
• Implementation projects
• Data processing activities

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities

Pay

Salary Range: $40,000 - $50K USD

Schedule

Job Type: This is for a current vacancy